FIELD SERVICE

Field service management creates a mobile system that connects the field worker with the company backend. In turn, this type of software improves field worker productivity, enhances customer service, automates paper processes, assists with regulatory compliance, reduces human error, inventory turnover etc. In this field power scheduling is often most important because it determines how effective field service management will become. Proper scheduling maximizes work time, minimizes travel time, matches technicians skills and certifications to the work, prioritizes work by service level agreement (SLA), consider the availability of parts, and attempts to avoid technician overtime all while maintaining an acceptable level of customer service.

In the typical mobile field service scenario, the customer contacts the call center. A call center representative enters a work order. Once the work order is processed, the job notes, billing, and parts information from the order are automatically updated in the systems dispatch and accounting applications. This information is then sent to the relevant field technician's handheld PC, and the technician performs the work. In the case of a problem, the technician can use the handheld device to communicate with the dispatch center directly. The dispatchers thus have real-time, accurate status information about any technician or work order.

Warp Systems has a field service solution to suit your business needs.

http://www.warp.com.au/doc/20949.jpg