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M3 Service Contracts

Service Options

Warp Systems offers several cost effective Maintenance options that protect you and your business with improved service cover for your M3 device. Maintenance covers the gaps Warranty support leaves exposed. Accidental damage to screens and cases are the commonest faults seen with handheld devices but these are NOT covered by Warranty. Repairs for such faults can be expensive and are disruptive to business and cash flow. With Maintenance You can get timely, cost effective cover for accidental and environmental damage including broken screens or cases. Maintenance allows you to plan your expenses and relieves the stress caused when accidents occur. Cover periods are either 1 or 3 years giving you real choice.

  

WARP SYSTEMS SERVICE LEVELS

 

COVERAGE

BASIC]

STANDARD

BUSINESS

Manufacturer Defects Only

X

 

10-day Turnaround[1]

X

 

5-day Turnaround[1]

X

3-day Turnaround[1]

X

Manufacturer Defects

X

X

X

Covers normal Wear and Tear including Accidental Damage, but not Displays

X

Covers normal Wear and Tear including Accidental Damage and Displays

 

X

Application loading and configuration[2]

N/A

Optional

Optional

 

1 - Turnaround time is from receipt of unit back at Warp Systems and does not include time in transit. Freight charges for units

being returned to Warp Systems are at YOUR expense. Warp Systems will return the units to the location specified by the

contract holder. See Appendix 1 Warp Responsibilities for further details.

2- Application loading and management requires customer to supply and maintain required software and

installation/configuration instructions. Minimum order quantity applies, email us for details.