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  • Warranty
  1. What is the Warranty Period of my device?
  2. I have a problem with my device, how do I get it fixed?
  3. My device has a problem but I am not sure if it is still under warranty.
  4. What does Manufacturers Warranty Cover?

What is the Warranty Period of my device?

M3 PDA's come with a manufacturer’s warranty period of 12 months

Janam, Pidion and Woosim Units come with a manufacturer’s warranty period of 12 months.

All Accessories and Consumables, such as cradles, batteries or pouches, for M3, Janam or Pidion, either bought with a PDA or separately, have a warranty period of 3 months.

Durabook Rugged laptops and tablets have 24 months manufacturer’s warranty.

Extended warranty can be purchased with any of these devices within 90 days of the purchase of the device.

 

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I have a problem with my device, how do I get it fixed?

We strongly encourage you to look at our Frequently Asked Questions section for tips and suggestions on some common problems users experience.

If you can't find a solution there, then please CLICK HERE to go to our web page that shows how to get devices repaired by us.

 

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My device has a problem but I am not sure if it is still under warranty.

That is okay. If you have a faulty device just follow the repair process by clicking HERE. For device's distributed by Warp Systems, when you ask for a Return Authorisation we will tell you if the device is under warranty or not.

If the device was distributed by another company or bought overseas, then we may still be able to verify warranty entitlement. However as a last resort we may require proof of purchase to validate warranty entitlement.

Even if your device is out of warranty, you can send it to us as we offer a free quote service.

 

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What does Manufacturers Warranty Cover?

The current coverage and conditions can be found by CLICKING HERE.

If you require support over and above that offered by warranty, i.e. include replacement for user damaged LCD screens and touch panels, we strongly recommend you consider one of our maintenance offers.

 

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