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  1. My Computer is not on the Internet and I use Windows 7. How can I connect my M3 to the PC?
  2. How do I connect a M3 to Windows 8?
  3. I have my new M3 Unit and it wont power up. What do I do?
  4. I've got a Windows Mobile device that has gone completely flat and it won't reboot.
  5. I have a M3 Unit and the application has frozen or Windows will not respond
  6. How do I reboot my M3 and what does Soft, Cold, Clean, Warm and Hard Boot mean?
  7. My M3 is locked and the reset button seems to be missing
  8. How do I update the M3 Sky operating system via SD card?
  9. My M3 is showing low Wireless LAN connection signal strength
  10. My M3 device was reset but WiFi didn’t start. How do I get the WiFi to automatically start after a reset on the M3 CE5.0 device?
  11. How do I ensure the application reloads after a hard reset or total loss of battery power?
  12. How can I enhance battery performance in my M3?
  13. Will the M3 vehicle cradle take a 24 Volt input from a Vehicle or does it need to be stepped down to 12 Volt?
  14. How do I detect GSM Signal Strength?
  15. Is there a document outlining all of the M3 FAQs i can download?
  16. What do I get in the M3 Sky package?
  17. Does the M3 come with the Windows for Mobile operating system?
  18. What memory size SD cards do the M3 terminals support?
  19. The time on my PDA keeps changing since daylight savings!
  20. My application was designed on the latest .NET Framework and wont run on the device. How can i make sure my M3 has the latest .NET Compact Framework?
  21. Does the M3 have a Software Developers Kit (SDK) that can be used to integrate the scanner, camera and communication layers into my application?
  22. How do I adjust the Flash Memory Size on the M3?
  23. Where can I get the flash disk resize utility for the M3?
  24. How do I integrate the scanner into my application?
  25. How do I activate the Scan Wedge on the M37 WM5 unit?
  26. How do I activate the scan wedge application on an M3 Sky WM6 unit (Numeric Keypad Only)?
  27. What is the difference between Telstra approved and non-Telstra approved devices?
  28. Where can I find out more information about Telstra's Mobility Partner Program?
  29. What IP rating is the M3 Mobile Computer?

My Computer is not on the Internet and I use Windows 7. How can I connect my M3 to the PC?

Normally when you connect your M3 to a PC, Windows Update automatically downloads the drivers so your M3 is recognised.

Ideally you should connect the PC to the internet at least once and allow the drivers to load automatically. Alternatively there are two executable programs that will load the correct drivers for you. Click here for the 32bit drivers. Click here for the 64 bit drivers. Each driver bundle is about 18mb in size.

If you are unsure if you are using Windows 32 bit or 64 bit, click on Start / Control Panel / System.

To load the drivers simply download the correct program to a PC then copy the program to the PC you want to connect the M3 to. Execute the program and it will auto install. You can then connect the M3 to the PC and when Windows Mobile Device Centre says it is checking Windows Update, it will load the proper files.

 

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How do I connect a M3 to Windows 8?

1.       Ensure the PC has internet access

2.       Connect the cradle to the PC and connect power to the cradle.

3.       Have the PC powered on and a user logged in.

4.       Place the M3 into the cradle.

 

INFO: PC may need to load 2 pieces of software, Windows Mobile Device Centre and .Net framework 3.5. Either of these components may have been previously installed to support other devices or applications. If this software is already installed then the one or other of the following steps may be skipped by the PC.

 

5.       PC will begin to download and install Windows Mobile Device Centre. User may be asked to allow installation. Click on YES.

6.       PC may reboot.

7.       PC will begin to download and install .Net framework 3.5. User may be asked to allow installation. Click on YES.

8.       PC may reboot.

9.       PC will then start Windows Mobile Device Centre with M3 device connected.

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I have my new M3 Unit and it wont power up. What do I do?

When M3 units have been left for a period of time without a main battery they go into “deep sleep” to protect data. Typically, this occurs with every unit from the factory. To fix this, simply ensure the battery is fully charged and then do a “Warm Boot” on the device. See below for Boot information.

 

 

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I've got a Windows Mobile device that has gone completely flat and it won't reboot.

As the Windows device loses battery power it will gradually close down services to preserve critical resources. Depending upon how long the device has been without a charged battery you need to do either a “Warm Boot” or a “Clean Boot” See below for Boot information.

 

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I have a M3 Unit and the application has frozen or Windows will not respond

Sometimes an application or windows will encounter an error and freeze. If you cannot just close the application or move through windows you should try to Reboot your device. See below for Boot information.

 

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How do I reboot my M3 and what does Soft, Cold, Clean, Warm and Hard Boot mean?

What are the boot levels?
There are numerous descriptions given to varying levels of Booting or resetting hand held devices. In the M3 devices these are typically known as Soft, Cold and Hard resets.

It is critical that you understand the difference between the different levels of resetting as the differing levels save or erase different levels of data and applications from your device.

Warm or Soft reset – This is the lowest level of reset and should be used if the PDA simply locks up. This is similar to restarting a computer – all saved data and applications will be safe but unsaved data from open applications may be lost.

Cold boot or reset – This will partially restore your PDA to factory settings. Typically user data will be lost, but applications may be safe. You may need to restart some functions of the PDA such as phone or scanner if these have not been programmed to automatically restart.

Hard or Factory reset – This will completely erase all user programs and data. If you do a Factory reset you will need to reload all applications other than standard windows. This should only be done as an extreme last resort option.

How do I know what model M3 I have?
There are 3 different product groups in the M3 family. How you reboot your M3 depends upon the model you have.

 The various product groups are easily identified by the colour of the M3 logo on the front of the PDA

A RED logo indicates the M3 RED model which includes the MC6100 and MC6200. These are Windows CE 4.2 devices

A GREEN logo indicates the M3+ GREEN – MC6300, MC6400 and MC6500, which are Windows CE5.0 devices

A BLUE logo indicates the M3 SKY - MC7500 and - MC7101 which are Windows Mobile 5.0 and Windows Mobile 6.1 devices respectively.

How do I Reset my M3 RED or M3 GREEN
To perform a Warm or Soft boot on the M3 Green or Red, press and release the Soft Reset Button (rear case 1cm in from stylus holder).

To perform a Hard or Factory reset on the M3 Red or Green, using the stylus, "press and hold" the Soft Reset Button located on the back of the device for 5 seconds (the screen will fade out). Release the Soft Reset Button. Wait 2 seconds. Then Tap and release the soft Reset button again.

How do I Reset my M3 SKY (blue logo)?
To perform a Warm or Soft boot on the M3 SKY, press and release the Soft Reset Button (rear case 1cm in from stylus holder).

Cold boot and Factory reset are accessed through a Boot Menu.
To access the Boot menu, do the following:
1. Hold Power Key down for 10 seconds or until the screen fades.
2. Release Power Key
3. Press RIGHT ARROW key and HOLD DOWN.
4. Press and release POWER KEY
5. Keep holding the RIGHT ARROW until a menu appears
You can now select several options.
Cold or Hard boot is selected by pressing 0. The PDA will restart.
Factory reset is selected by pressing the 5 key. The PDA will warn you that continuing will cause loss of data.

If you are unable to access the boot menu by the above method then you will need to do a Factory reset by this method:

The device should first be turned off by pressing the power button for 10 seconds.
Once the device has powered down, press the "Call" & "Send" together simultaneously and keep pressing, whilst these buttons are being pressed then press and release the power button (See Below). A "Clean Boot Warning" message will be displayed.

http://www.warp.com.au/doc/22856.png

To restore the factory settings (Clean Boot) then press the number "1" on the keypad to confirm, otherwise press the number "0" to cancel this process (SeeBelow).
 

http://www.warp.com.au/doc/22857.png

 

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My M3 is locked and the reset button seems to be missing

The reset button on the back of the M3 that users see is actually a small rubber bumper which presses onto the reset switch. If this has been pressed too hard or deeply, the rubber bumper can become stuck under the M3 case. If this happens, you can easily flick the bumper back into place. Simply look down the reset button hole and using the stylus flick the bumper until it moves back in place. The M3 will then operate normally.

 

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How do I update the M3 Sky operating system via SD card?

CAUTION
Use fully charged battery or AC power while OS update process.
All user information and / or configurations will be removed after OS update.

Required files for OS update can be emailed to you upon request. 

Please format an MiniSD card on PC in FAT form. The M3 Sky can only accept a SD card up to 2gb.

Please copy OS image file (FLASH.DIO), Boot image file (BOOT.NB0) and SPLASH.BMP to SD card and then insert it into the device.

http://www.warp.com.au/doc/23064.bmp


The device should be turned off first. The device power can be turned off by pressing the ‘Power button’ for ten seconds.

Press the right arrow button and keep pressing. Press the power button briefly to enter Boot menu.

  1. Select [1. Update] Press return button.
  2. Select [1. SD Update] -> [2. BOOT Update]

Turn off the device by pressing the power button for 10 seconds. Then re-enter the boot menu.

  1. Select [2. Format All ] and press return button.
    'Format all partitions Confirm it' message will be displayed.
  2. Select [1. Yes]
    'Format completed Update boot and OS' message will be displayed.
    Then, s elect [0. BACK] to enter Main MBoot MENU.

From the main boot menu, select

  1. [1. Update] ->
  2. [1. SD Update] ->
  3.  [3. SPLASH Update].

SPLASH update will update the image that is displayed when booting.
To use your own image, you should have 240 x 320 pixel 24 bit bitmap file and save it as SPLASH.bmp.
After successful update, return to the update menu.

Select [2. BOOT Update] N.B. We strongly recommend updating BOOT prior to OS update.'BOOT. NB0 Write done' message will be displayed.
Then, turn off the termial again and re-enter the boot menu.

  1. Select [1. Update] ->
  2. [1. SD Update] ->
  3. [1. OS Update] from the update menu.

'Writing done. Reset Device!!' message will be displayed.
Then, finish OS update by resetting the device.
OS update will remove the previous Flash Disk files. To copy the flash disk files back to the PDA, you can either use SD card or ActiveSync (via USB).

 

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My M3 is showing low Wireless LAN connection signal strength

There are two wireless adapters used in the M3 devices. Devices with a Summit adapter have a WIFI signal bar in the bottom right hand corner of the display.

If you have a Summit adapter and you are receiving a weak signal strength then the following will be helpful

There are 3 things to check that help to increase the Summit WLAN’s signal strength.

First, there are two parts of the SCU that need to be checked, the Regulatory Domain and the Driver version. Refer to the below captured screen to check the two parts.

Regulatory Domain should be configured to "FCC"

The latest drive version for Summit WLAN is V3.03.08

http://www.warp.com.au/doc/22811.png

 

If your domain is not configured to "FCC", you can change it by installing the cab file. The standard Regulatory Domain in Australia is "FCC"

With this file , you can upgrade the drive version to the latest version.

The final point to check is to change the WIFI power save mode.  On the profile tab, select "Power Save" on the Radio dropdown list and then select "CAM" and press "Commit" button. This applies full power to the WLAN giving increased signal strength.

http://www.warp.com.au/doc/22812.pnghttp://www.warp.com.au/doc/22813.png

 

 

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My M3 device was reset but WiFi didn’t start. How do I get the WiFi to automatically start after a reset on the M3 CE5.0 device?

To get WiFi to come on automatically after a reset the M3.INI file must be edited.

This is found in the \Flash Disk\Startup folder on the PDA.

Set AutoON=1 as shown below...

// Show WLAN menu / WLAN auto start (At reset)
// Install : 0(Wireless Lan ON/OFF menu removed), 1(Wireless Lan ON/OFF Menu generated)
// AutoON : 0(disabled), 1(enabled)
[WLAN]
Install=1
AutoON=1

 

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How do I ensure the application reloads after a hard reset or total loss of battery power?

The M3 has a FLASH Disk component (much like /Application on Symbol devices).  It is called /Flash Disk.  Copy the attached two files to the StartUp folder of the Flash Disk. These files may be edited to achieve the desired results of automatically installing your application, setting registry keys etc.  The files are well documented and easy to follow…

 

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How can I enhance battery performance in my M3?

You can maximize battery life with a bit of care. The M3 RED, GREEN and SKY models all use a 2200mA Li-ion battery. Batteries are chemical devices, so it is important to keep the electrons in them flowing occasionally. If the battery is stored in a fully discharged state for a long period, it could fall into a deep discharge state. Also, if the battery is stored in fully discharged state for a long period, the total battery capacity may be reduced. Please read the following tips to maximize the life of your battery.


1. PDA Settings
Turn off unnecessary functions - Functions such as Wi-Fi, Bluetooth, GPS, etc will drain more power from the battery. If you rarely use such functions, please turn off to save power. To turn off each function, check your user manual.
Reduce brightness of the backlight – A brighter backlight will consume more power. Setting the backlight as low as possible is a way to save power. To adjust the backlight level, check your user manual.
Enter suspend mode - Entering suspend (sleep) mode when you are not using PDA can increase the battery life. To enter suspend mode or to set auto-suspend mode, check your user manual.

2. Charging Tips
The battery pack should be fully charged before you use the PDA for the first time. Within the acceptable temperature range, it will take approximately 4 hours to fully charge from depleted state using the M3 charging cradle.

Assign one charging cradle to each device - Sharing a charging cradle among users is a common practice. However, sharing the charger may cause the user to pick up a battery that may have not been fully charged. We recommend assigning a cradle to each device to make sure the battery is fully charged. The Green LED indicates the battery is fully charged.


Charge the battery when prompted - You will get an audible alert with a pop-up message when the battery is low. When the main battery is detached, the Real Time Clock (RTC) battery will keep the system time information for as long as 5 minutes. Failure to charge the battery when prompted may consume all RTC power and system time will reset to default.


Use 2 batteries supplied alternatively - You can increase the battery lifespan by using 2 batteries alternatively. If you are carrying a spare battery, we recommend you charge the spare battery up to about 80% of its full capacity. More batteries may be used for more reliability.

Clean the battery contact surfaces regularly - Dirty contact points are a main source of charging problems. Regular cleaning is required for optimal performance. Use a soft dry cloth to clean contacts. Cleaning with liquid material is not recommended. (Pure alcohol may be used .)

3. Charge Cycles
Rechargeable batteries have a limited number of charge cycles and eventually need to be replaced. A properly maintained battery can retain up to:
• 90% of its original capacity at 100 full charge and discharge cycle.
• 85% of its original capacity at 300 full charge and discharge cycle.
• 80% of its original capacity at 500 full charge and discharge cycle.

You should consider replacing your battery when it no longer holds sufficient charge to meet your needs.


We recommend replacing the battery if:
• The battery is more than 2 years old. The first 2 digits of the 4-digit serial number on the battery represent the year of manufacture and the other 2 digits represent the date of manufacture.
• The battery is used for 17 months in an environment where the battery is charged once a day.
• The battery is used for 10 months in an environment where the battery is charged more than once a day.

4. Troubleshooting
A weak battery can cause an error message to appear on your device. Before sending your device for repair, please ensure the battery is working properly. Following are some common errors that may appear on your device:
 

Problem: Device is dead. (Display is blank or the unit will not power on)

Solution: Try to cold boot the terminal first. If this does not work, replace the battery with a known good battery.

Problem: Battery low message is popped up or the device goes off while booting.  

Solution: The main battery is low. Please replace the battery with fully charged one. If this leaves the device without a charge while replacing battery, your data can be lost.

 

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Will the M3 vehicle cradle take a 24 Volt input from a Vehicle or does it need to be stepped down to 12 Volt?

The M3 vehicle cradle supports the range of 12V ~ 24V, so no additional equipment is required for either 12 or 24 Volts.

 

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How do I detect GSM Signal Strength?

If you look at the GSM/GPRS SDK, You can see an API called ?MCGetRSSI?.

The return value is an Integer.

Attached is a table regarding how you should interpret the integer you get.

Click here Attached Document

 

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Is there a document outlining all of the M3 FAQs i can download?

Yes download the M3 Frequently Asked Questionsby clicking on this link. (File Size: 2MB)

 

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What do I get in the M3 Sky package?

Watch this video to find out what you get with your M3 sky and how to set it up.

 

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Does the M3 come with the Windows for Mobile operating system?

Today, M3 devices are available with CE5.0, Windows Mobile 6.1 or 6.5 Phone Edition operating systems. Applications developed using the latest Microsoft platforms will recompile to these devices with little effort. Contact us for more specific advice.

 

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What memory size SD cards do the M3 terminals support?

The M3 Green, Sky and MM3 models support a maximum size of 2GB mini-SD card.

The M3 Orange models support a maximum size of 2GB micro-SD card

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The time on my PDA keeps changing since daylight savings!

Download this patch and reboot your device, this is the latest microsoft daylight savings patch for Australia Daylight Savings time, for PDA's only.

  

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My application was designed on the latest .NET Framework and wont run on the device. How can i make sure my M3 has the latest .NET Compact Framework?

To ensure that you have the latest .NET Compact framwork please click here (Current Version 3.5)

 

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Does the M3 have a Software Developers Kit (SDK) that can be used to integrate the scanner, camera and communication layers into my application?

The M3 has a comprehensive SDK, you can download it by going to the download section on this page.

The CE4.2 devices are the M3 MC6200
The CE5.0 devices are the M3+ MC6500

The WM6.1 devices are the MC7101, MC7500 and the MC8000 (MM3)

The WM6.5 devices are the MC20 (orange)

There are multiple SDK's depending on what you are doing

Bluetooth
RFID
Scanner
Camera etc...

 

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How do I adjust the Flash Memory Size on the M3?

Please download the "Flash Disk Utility Guide" (57KB) for a step by step explanation of how this is done or watch this video.

 

 

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Where can I get the flash disk resize utility for the M3?

You can download the flash disk utility here.

 

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How do I integrate the scanner into my application?

The M3 offer you two choices, one is to call the an API from your application when you want to invoke the scanner or you can use the M3 keyboard wedge application. Sample code for the API option is found in the Software Developers Kit.

If you wish to use the Keyboard Wedge Application Download it here

CE4.2 – Click here to download

CE5.0 – Click here to download

If you need more assistance than this please contact us

 

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How do I activate the Scan Wedge on the M37 WM5 unit?

Please click here to download the PDF explaining how to activate the scanwedge on the M37

 

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How do I activate the scan wedge application on an M3 Sky WM6 unit (Numeric Keypad Only)?

Please watch the video below to learn how to setup the scan wedge on the M3 Sky WM6.

 

 

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What is the difference between Telstra approved and non-Telstra approved devices?

Telstra approved product

  • The use of a Telstra approved product provides some assurance (but not a guarantee) that the device will interwork with the Telstra network (as testing is done on the actual Telstra network).
    If a Telstra approved device subsequently experiences interworking problems with the Telstra network,
  • Telstra will usually provide ‘Network side’ support to assist the device vendor to understand the cause of the problem.
  • The purpose of the Telstra approval is to identify problems up front before a device is rolled out to customers.
  • A Telstra approved product has been assessed for future compatibility with anticipated network upgrades.
  • The device vendor receives an ‘Approval document’ as evidence of the testing performed. This document contains details of any defects found and any remedial actions required.
     
    Non-Telstra approved product
  • Wireless devices for sale in Australia are required to at least have the A Tick certification.
  • The A Tick provides no guarantee or assurance that the device will interwork correctly with Telstra's network.
  • Telstra is very unlikely to provide support should a non approved device experience interworking problems with its network (other than that necessary to assure that the network is operational in that area).
  • If the device is found to interfere with Telstra's network (or interfere with the ability of other customers to access the network) then Telstra may take measures to shut down the operation of the device/s.
  • Note:Telstra actively monitors the noise performance of all cells in its network. If any abnormal noise/interference signatures are detected, these are investigated, initially via analysis of cell statistics, and ultimately via site visits.  In this case, Telstra  may take measures to switch off such devices.

 

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Where can I find out more information about Telstra's Mobility Partner Program?

To find out more information about Telstra's Mobility Partner Program please click here.

The MC7101S-H by M3 Mobile Sky has been updated, and is now available with either Numeric or Full QWERTY keyboard. It also has been updated with the Summit Wi-fi 802.11b/g with CCX v4 certification. Read more here.

 

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What IP rating is the M3 Mobile Computer?

The M3 Sky, M3 Orange and MM3 have an IP65 rating and therefore are totally protected against dust and against low pressure jets of water from all directions. The M3 Green and M3 Red have an IP54 rating.

What is IP65? An IP rating is used when specifying the protection of enclosures for electronic equipment from dust, solid objects and fluids. The first number refers to the protection against dust and solid objects and the second number refers to the protection against fluids and moisture.

To see the test results for the M3 Sky please click here

 

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